Keep it useful after launch
Choose a level of support for routine checks, changes and improvements. Third-party subscriptions and usage remain separate unless stated otherwise.
Optional ongoing support
Matched to the website package. Booking, Professional and E-commerce Website include the first six months. Optional months 7-12 continuation is shown with the package; the published monthly or annual rate applies from year two.
Support arrangements confirmed in writing
$296 per year, prepaid. Monthly allowances still apply.
Managed hosting/platform operation, SSL, routine maintenance and one qualifying minor content edit per month. Store platform and transaction fees remain separate.
Add to a planSupport arrangements confirmed in writing
$397 per year, prepaid. Monthly allowances still apply.
Managed hosting, SSL, routine platform operation, supported CMS and up to 2 qualifying minor content edits per month. Self-editing depends on the supported managed environment.
Add to a planOptional ongoing support
Each plan supports its matching automation bundle. Health checks are periodic, and reports depend on available platform logs. Unused adjustments do not roll over.
Support arrangements confirmed in writing
$499 per year, prepaid. Monthly allowances still apply.
Periodic health checks, a monthly health report using available logs and 1 qualifying minor configuration adjustment per month. New workflows and provider fees are separate.
Add to a planSupport arrangements confirmed in writing
$599 per year, prepaid. Monthly allowances still apply.
Periodic health checks, a monthly health report using available logs and 1 qualifying minor configuration adjustment per month. New workflows and provider fees are separate.
Add to a planSupport arrangements confirmed in writing
$999 per year, prepaid. Monthly allowances still apply.
Periodic health checks, a monthly health report using available logs and 1 qualifying minor configuration adjustment per month. New workflows and provider fees are separate.
Add to a planSupport arrangements confirmed in writing
$1,499 per year, prepaid. Monthly allowances still apply.
Periodic health checks, a monthly health report using available logs and 2 qualifying minor configuration adjustments per month. New workflows and provider fees are separate.
Add to a planSupport arrangements confirmed in writing
From $2,499 per year, prepaid. Monthly allowances still apply.
Periodic health checks, a monthly health report using available logs and 3 qualifying minor configuration adjustments per month. New workflows and provider fees are separate.
Add to a planOptional ongoing support
Optional after the included 30, 60 or 90-day defect-support period, depending on the development package. Technical time is recorded in 30-minute increments.
Initial response target within 5 business days
$1,190 per year, prepaid. Monthly allowances still apply.
1 technical hour per month for approved troubleshooting, maintenance and minor improvements. Hosting and provider charges are separate.
Add to a planInitial response target within 3 business days
$2,490 per year, prepaid. Monthly allowances still apply.
2 technical hours per month for approved troubleshooting, maintenance and minor improvements. Hosting and provider charges are separate.
Add to a planInitial response target within 2 business days
$4,490 per year, prepaid. Monthly allowances still apply.
4 technical hours per month for approved troubleshooting, maintenance and minor improvements. Hosting and provider charges are separate.
Add to a planInitial response target within 1 business day
$7,490 per year, prepaid. Monthly allowances still apply.
7 technical hours per month for approved troubleshooting, maintenance and minor improvements. Hosting and provider charges are separate.
Add to a planOptional ongoing support
Optional after 30-day defect support, or 90 days for eligible founding clients. Founding-client App Care rates are held for 24 months. Hosting, store accounts and provider charges remain separate.
Initial response target within 3 business days
$1,999 per year, prepaid. Monthly allowances still apply.
2 technical hours per month for approved maintenance, troubleshooting, compatibility work and minor improvements. Provider fees are separate.
Add to a planInitial response target within 2 business days
$3,999 per year, prepaid. Monthly allowances still apply.
4 technical hours per month for approved maintenance, troubleshooting, compatibility work and minor improvements. Provider fees are separate.
Add to a planInitial response target within 1 business day
$6,999 per year, prepaid. Monthly allowances still apply.
7 technical hours per month for approved maintenance, troubleshooting, compatibility work and minor improvements. Provider fees are separate.
Add to a planAs agreed in writing
From $12,999 per year, prepaid. Monthly allowances still apply.
Monthly technical allocation, supported systems, reporting, response targets and any monitoring agreed in writing.
Add to a planOptional ongoing support
Optional after the included defect-support period. Source refreshes, prompt changes, reviews and meetings use the monthly allocation. Annual terms and response targets are agreed separately.
Business-hours response arrangements agreed in writing
2 technical hours per month for approved support, source refreshes, prompt changes and minor improvements. Reviews and meetings use this allowance. Provider fees are separate.
Add to a planBusiness-hours response arrangements agreed in writing
4 technical hours per month for approved support, source refreshes, prompt changes and minor improvements. Reviews and meetings use this allowance. Provider fees are separate.
Add to a planBusiness-hours response arrangements agreed in writing
7 technical hours per month for approved support, source refreshes, prompt changes and minor improvements. Reviews and meetings use this allowance. Provider fees are separate.
Add to a planAs agreed in writing
Monthly allocation, governance, reporting, response targets and any monitoring agreed in writing.
Add to a planPrices are AUD including GST. Response targets refer to acknowledgement and initial assessment during agreed business hours, not guaranteed resolution. Unused included time does not roll over. Major features, migrations, hosting and third-party charges are separate unless expressly included. Care is optional and does not replace included in-scope defect correction.
